Data protection

N3 Engine Overhaul Services GmbH & Co. KG
Gerhard-Hoeltje-Strasse 1
99310 Arnstadt, Germany

Phone: +49 3628 5811-0
Fax: +49 3628 5811 200

We at N3 Engine Overhaul Services GmbH & Co. KG
(in what follows also referred to as “N3”, “we” or “us”) know how important the protection of your personal data is to you. It is of great importance to us that you are confident that we will handle your personal data carefully.

In this information on data protection we explain to you what information is processed during your visit to and use of our website Should you have any questions on data protection in connection with our website or the services it offers, contact our data protection officer:

Group Data Protection Officer of the Lufthansa Group
Deutsche Lufthansa AG
Airportring – Lufthansa Aviation Center (LAC)
D-60549 Frankfurt

1. Scope, Purpose and Legal Basis of the Processing of Personal Data

You can use our website without directly disclosing personal data (such as your name, your postal address or your e-mail address).

You can only use our customer-information platform as a registered participant, i.e. after input of the identification data requested there (user name and password). The data transferred to us by our customers is deleted as soon as the initial reasons for its storage no longer exist, or if the customer requests that we delete his or her data. The customer also has the right to have the data stored by us assigned to another body, or to have it corrected.

We process the data on the basis of article 6, paragraph 1, letter f of DSGVO [GDPR = General Data Protection Regulation]. We are thereby interested in making our Internet site secure and reliable, to record the way in which it is used, and to correspondingly arrange it so that it is more user-friendly.

In the following situations we collect and make use of personal data obtained directly from our users, or from other sources (as indicated below).

1.1 Preparation of the Website and Creation of Log Files

When users visit our website, on each call-up our system records automated data and information from the computer system of the accessing computer. The following data (technical information) is thereby collected:

  • information about the type of browser and the version used
  • the user's operating system
  • the user's IP address
  • the date and time of access
  • websites from which the user's system accesses our website
  • websites accessed by the user's system via our website

The data is also stored in the log files of our system. Storage of this data together with other personal data of the user does not take place.

We collect and make use of this technical information for purposes of the (network) security (e.g. to be able ward off cyber attacks), for marketing, in order to better understand the requirements of our users, to continuously improve our website and to enable the respective user to receive the website on his or her computer.

The storage in log files is intended to ensure the functional capacity of the website. Furthermore, the data helps us to optimize the website and to safeguard the security of our information-technology systems. Evaluation of the data for marketing purposes does not take place in this connection.

The legal basis for the temporary storage of the data and of the log files is article 6, paragraph 1, letter f of DSGVO [GDPR].

1.2 Tracking Tools

As a tracking tool we use the open-source software Matomo, which to this end makes use of cookies. Here you can decide whether a web-analysis cookie may be placed in your browser to enable us, as the operator of the website, to record and analyze various types of statistical data. The cookies remain in your device until you delete them by emptying the browser cache memory. We do not use the collected data to associate the IP address together with other user data.

If you decide against this, please remove the tick down at the bottom of this page.

Via Matomo we collect the following data:

the user's IP address, browsers used, the type of terminal device, the user's operating system, the pages visited at, the length of stay on the site, the resolution, places (via the IP), date and time of access.

Matomo's Information on Data Protection

The legal basis for the use of the itemized tools is our legitimate interest in accordance with article 6, paragraph 1, letter f of DSGVO [GDPR] for purposes of the enhancing the efficiency of our website and of the (direct) marketing.

1.3 Use of Cookies

Our website makes use of so-called cookies. Cookies are text files that are stored in the Internet browser, or by the Internet browser on the user's computer system. If a user calls up a website, a cookie can be stored on the user's operating system. This cookie contains a distinguishing series of characters that permit an explicit identification of the browser on a renewed visit to the website.

Cookies are stored on the user's computer and are transferred by this to us. As a user you therefore also have full control over the use of cookies. By changing the settings in your Internet browser you can deactivate or limit the transfer of cookies. Already-stored cookies can be deleted at any time. This can also take place automatically. If cookies for our website are deactivated, it may not then be possible to use all of the functions of the website in full.

We have a legitimate interest, in keeping with article 6, paragraph 1, letter f of DSGVO [GDPR], to set and to store cookies in order to present our website to you as technically and visually flawless.

List of Cookies – N3 Engine Overhaul Services (as on 25th May 2018)

For tracking, Matomo uses standard first-party cookies that are set on the domain of the website. Cookies created by Matomo begin with: 

_pk_ref, _pk_cvar, _pk_id, _pk_ses.

If you remove the tick at "You are currently opted in. Click here to opt out", Matomo (Piwik) prepares a cookie "piwik_ignore" for your server.”

You can deactivate all first-party cookies.

Matomo normally makes no use of cookies of third providers.

Overview of the cookies for 

    • cookieconsent_dismissed (is activated when, in the browser, "do-not-track" is activated)
    • fe_typo_user (after the log-on, allows you to remain logged-on while you surf on other sites; no specific data)
    • _pk_ref.2.e7d7
    • _pk_id.2.e7d7
    • _pk_ses.2.e7d7
  • (customer-information platform)
    •  _pk_ref.2.f96b
    • _pk_id.2.f96b
    • _pk_ses.2.f96b

1.4 Integration of Social Networks and Plug-Ins

On our website functionalities relating to the social networks (e.g. Xing, LinkedIn and YouTube) are integrated.

Our website is accessible and usable without these links. If you use these additional functionalities (by clicking the respective button), please note the following information on the handling of personal data.

We draw your attention to the fact that on using the pages (clicking the social media buttons) data is transferred to the respective network company. We have no influence on the data processing that is undertaken by the providers and this information on data protection do not extend to the offers of these providers. You can normally find farther-reaching information on data protection provided by the respective providers.

·        Google data protection statement:

·        Xing data protection statement:

·        LinkedIn data protection statement:

·        YouTube data protection statement:

With the "two-click solution" your data is first transferred to the corresponding social-media network company after initial activation (approval) of the respective plug-in button; article 6, paragraph 1, letter A of DSGVO [GDPR].

The basic provision of the links /plug-ins on our website arises from our legitimate interest for marketing purposes; article 6, paragraph 1, letter f of DSGVO [GDPR]

1.5 Contact Form and Entry in the Press Mailing List

Data that you send to us via our contact forms is stored by us. In this way we can respond to your enquiry and can include you in our press mailing list, via which we can send you press information and invitations to events. For inclusion in the press mailing list we need at least your e-mail address. For the contact form you must additionally give your name. During the application your data from the input mask and your IP, the date and the time are sent to us and processed. This data is not passed on by us without your approval. The data processing is undertaken on the basis of your consent, in keeping with article 6, paragraph 1, letter a of DSGVO [GDPR], in that you agree by using the confirmation link sent to you. You can revoke this, informally, at any time. The data remains stored by us until you revoke the consent or until the purpose of the data is satisfied.

1.6 Our Legitimate Interests in the Processing of Personal Data

In the event that article 6, paragraph 1, letter f of DSGVO [GDPR] constitutes the legal basis for the processing, our legitimate interests, in addition to the above-listed purposes, are:

·         protection of the business against material or immaterial damage

·         professionalizing (our products and services)

·         cost optimization (control and minimization)

1.7 Further Processing Obligations

If we are legally obliged to do so, we process personal data in order to fulfil commercial-law or tax-law filing obligations, or to satisfy security requirements (e.g. section § 7 of LuftSiG [Aviation Security Act]). You can find further information on retention periods under "Duration of Data Processing".

1.8 Obligation to Disclosure of Personal Data

In the input masks on our website we have marked the respective input fields that, for legally prescribed or contractual requirements, must be completed by you so that we can provide the contract or service desired by you.

Duration of Data Processing

Your personal data is deleted as soon as it is no longer needed for the named purposes. In some cases it may be necessary to store personal data for the period in which claims could be made against N3 Engine Overhaul Services GmbH & Co. KG (statutory period of limitation of three to thirty years). Furthermore, personal data is stored if and for as long as we are legally obliged to store it. Corresponding obligations to provide proof and filing obligations arise from, amongst other things, the German Commercial Code, the Fiscal Code and the Money Laundering Act. The storage periods, in this connection, are up to ten years.

Right of Objection in Keeping with Article 21 of DSGVO [GDPR]

You have the right, for reasons arising from your particular situation, to object at any time to the processing personal data relating to you, undertaken on the basis of article 6, paragraph 1, letter e or f of DSGVO [GDPR]; this also applies to profiling based on these regulations.

The controller will no longer process the personal data relating to you, unless he or she can provide compelling legitimate grounds for the processing that are predominant to your interests, rights and freedoms, or the processing serves the assertion, exercising or defence of legal entitlements.

If the personal data relating to you is processed in order to conduct direct advertising, you have the right to object at any time to the processing of the personal data relating to you for purposes of such advertising; this also applies to profiling, to the extent that it is connected to such direct advertising.

If you object to the processing for purposes of direct advertising, the personal data relating to you will no longer be processed for these purposes.

You have the possibility, in connection with the use of services of the information society –notwithstanding Directive 2002/58/EC – to exercise your right of objection by means of automated procedures for which technical specifications are utilized.

Passing-On of Personal Data to a Third Party

To be able to offer you our services, on the basis of our contractual obligations or in keeping with our legitimate interests, it can prove necessary for us to pass on your personal data to third parties. These recipients can be categorized as follows:

  • service companies
    • IT
    • marketing
  • official bodies and public authorities

In this connection it can prove necessary that personal data be transferred to third countries or to international organizations. In the case of such transfers of data in accordance with and in line with the statutory prerequisites, for your protection and the protection of your personal data appropriate guarantees are foreseen (particularly the application of EU standard contract clauses) or an adequacy decision issued by the EU Commission exists (article 45 of DSGVO [GDPR]).

You can find information on EU standard contract clauses under []. Under [] the EU Commission provides the corresponding information on its adequacy decisions.


Furthermore, in keeping with article 6, paragraph 1, letter c of DSGVO [GDPR] in conjunction with local and international regulations and agreements, we are legally obliged to make personal data available to German and international authorities.


Rights of the Data Subject

For N3 it is important to organize our processing procedures in a fair and transparent way. This is why it is also important to us that, in addition to the right of objection, given the respective legal prerequisites data subjects can also exercise the following rights:

·         a right to information; article 15 of DSGVO [GDPR]

·         a right to correction; article 16 of DSGVO [GDPR]

·         a right to deletion ("right to be forgotten"); article 17 of DSGVO [GDPR]

·         a right to limitation of the processing; article 18 of DSGVO [GDPR]

·         a right to data portability; article 20 of DSGVO [GDPR].

You can exercise your rights by contacting us by e-mail or by letter post.

N3 Engine Overhaul Services GmbH & Co. KG
Gerhard-Hoeltje-Strasse 1
99310 Arnstadt, Germany


In order for us to be able to process your request and for identification purposes, we draw your attention to the fact that we will process your personal data in accordance with article 6, paragraph 1, letter c of DSGVO [GDPR].

Furthermore, you have a right of complaint to a supervisory authority. The relevant supervisory authority for N3 Engine Overhaul Services GmbH & Co. KG is:

Thüringer Landesbeauftragter für den Datenschutz und die Informationsfreiheit
Postfach 900455
99107 Erfurt, Germany

Häßlerstrasse 8
99096 Erfurt, Germany

Tel.: +49 361-57 3112900
Fax: +49 361-57 3112904


If you have given us your consent for the processing of your personal data, we hereby draw your attention to the fact that you can revoke this consent at any time.

To revoke your consent, you can contact by e-mail. In order for us to be able to process your request and for identification purposes, we draw your attention to the fact that we will process your personal data in accordance with article 6, paragraph 1, letter c of DSGVO [GDPR].

Please note that the consent revoked by you only has effect for the future and has no influence on the legitimacy of the processing undertaken in the past. In some cases, despite your revocation, we are entitled to continue to process your personal data on another legal basis – e.g. for fulfilment of a contract.

Disclaimer and Limits of this Information on Data Protection


This information on data protection relates solely to the processing work of the website Other websites are not covered by this information on data protection and make their own specific information on data protection available.

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